Course 501 - 10 Days
This 10-day program, offered in association with the George Washington University College of Professional Studies, is a comprehensive program on leading a balanced scorecard planning and management system implementation. It is the fastest pathway for participants to receive Balanced Scorecard Master Professional (BSMP) certification. The program, covering two calendar weeks, is ideal for participants charged with building, implementing, managing, and sustaining balanced scorecard planning and management systems. It was developed by the Balanced Scorecard Institute for members of internal balanced scorecard teams, for consultants who want to advise clients on how to build, deploy, and sustain scorecard systems, and for anyone who wants to incorporate lessons learned and best practices into the development of a strategic management system.
The Balanced Scorecard Professional Certification Program provides participants with background and resources in all areas that are important to lead or participate on a team to build, implement, and sustain a balanced scorecard planning and management system in their organization. The program includes in-depth study of strategic thinking, strategic planning, organization assessment, strategy mapping, performance measures and target setting, strategic initiatives, automation, cascading and strategic management. At the end of the program, a certification exam is administered and a Balanced Scorecard Master Professional (BSMP) certification is awarded jointly by the Balanced Scorecard Institute and George Washington University.
This program is based on the Institute’s Nine Steps to Success® balanced scorecard framework, and expands on other training workshops with additional process substance in each step, more advanced exercises, one-on-one interaction with senior staff, and additional resource material, software tools and templates. This program also includes a student application project, where students work on their own planning and management scorecard system during the course. Senior consulting Associate instructors review the application example after each step in the development process, and offer best-practices advice and counsel.
The program is taught in a highly interactive manner, using lectures, lessons learned, practical examples, case studies, software demonstrations, small-group exercises, a Performance Scorecard Toolkit, software tools and templates, and instructor reviews of participants' existing scorecards. Topics covered by the course include:
Comprehensive approaches to strategic planning, strategic management, performance measurement and target setting, initiative prioritization, performance information systems, and program evaluation
The Institute’s Nine Step methodology for building and implementing balanced scorecard planning and management systems
Organization development practices, such as SWOT analysis, employee assessment planning, customer and stakeholder identification, and BSC program planning
Modern approaches to Strategic thinking and Strategy mapping
Communications strategy development and change management aspects of the balanced scorecard journey
Facilitation and coaching skills necessary to lead team workshops in the development of a balanced scorecard system for your organization
How to select appropriate BSC software to collect and report performance information throughout the organization
How to cascade the enterprise scorecard throughout the organization
Who should Attend & Why
Who Should Attend
This course is recommended for executives, managers, planners and analysts who are seeking the best practical ideas in improving organizational performance.
This is a hands-on workshop taught by the most senior Institute facilitating consultants, and is designed to enable anyone involved with developing a balanced scorecard system to act as a coordinating change agent/internal consultant to lead and develop a scorecard system. Instructors will work closely with each participant. Participants will learn how to develop balanced scorecards and apply them in their own organizations. Software for planning and performance measurement will be demonstrated to show how information technology can be used to help develop the scorecard system, collect, report, and visualize performance information, and cascade an enterprise scorecard to business and support units, and to teams and individuals. Past participants also have raved about the value they received from working side-by-side with other participants, who come from all over the world and various organization types. This sharing of practical experience occurs through classroom discussions, through meet-and-greet receptions scheduled during the week, and in some cases through electronic correspondence long after the course has ended. Tuition covers all course materials, as well as continental breakfasts, lunches and refreshments during residency session.
For each step of the course, we will use case studies and exercises in small groups to allow each participant to practice facilitation techniques and receive feedback from the instructor. You will work with your colleagues from a wide variety of organizations with different perspectives. You come to the program with an application example from your organization or from a personal interest area, and you build your scorecard during the class, with expert instructor feedback at each step of the process.
A 400-page workbook and a collection of current lessons learned and best practices on the many aspects of scorecard systems
Performance Toolkit® with worksheets for each step of the methodology
Reference material, including a Change Management book
Readiness Assessment and Lessons Learned tips
Sample organization assessment survey with questions
Sample Strategy Maps on large-format charts
Packet of Case Studies and Exercises
Advanced consultant toolkit material, including templates, detailed guidelines for consulting and facilitation, sample schedules for building a scorecard system, definitions, and a summary of each step in the process
The course will be taught by Senior Associates of the Balanced Scorecard Institute. All program instructors have specialized expertise in balanced scorecard training, facilitation and consulting in public, nonprofit, and private-sector organizations.
Feedback from past participants:
“…I just got my certificate back from having it framed and I am beaming with pride. I don't even have my diploma framed but this one means a great deal to me personally and professionally."
“…the BSC program was one of the best professional development experiences I’ve ever had."
“If you are looking to confidently position yourself as a champion of balanced scorecard, this is the course."
"Very useful charts and checklists to evaluate the process of developing performance measures."
“…the case studies and peer interactions helped to turn theory into practice."
"HOME RUN...I would recommend that this educational opportunity be required for all public and nonprofit organizations."
"...good information on what we need to do at our respective workplaces to effectively cascade the balanced scorecard."
"...deepened my understanding and increased my ability to implement the principles significantly."
Part I: Introduction to the Course
Part II: Balanced Scorecard Overview
Part III: Building the Balanced Scorecard System
Module 1 – Step One: Assessment (Change Management Plan, BSC Program Plan, Organization Climate Scan, Customers & Stakeholders)
Module 2 – Step Two: Strategy (Customer Value Proposition, Strategic Themes & Results, Perspectives)
Module 3 – Step Three: Strategic Objectives
Module 4 – Step Four: Strategy Mapping
Module 5 – Step Five: Performance Measures & Targets
Module 6 – Step Six: Strategic Initiatives
Part IV: Implementing the Balanced Scorecard System
Module 7 – Step Seven: Automation
Module 8 – Step Eight: Cascading
Module 9 – Step Nine: Evaluation
Part V: Sustaining the Scorecard Planning and Management System
Part VI: Resources
Part VII: Case Study
Student Application Presentations & Review